Refund and Returns Policy

Sovereign LuxDepot – Designed for Style, Backed by Integrity

1. Returns Eligibility

We accept returns within 30 days of delivery for most items, provided they are:

Unworn and unwashed
Free of scents, stains, or damage
With original tags and packaging intact
Accompanied by proof of purchase

2. Excluded Items

For hygiene and design integrity, we cannot accept returns on:

Intimates (including bodysuits, undergarments)
Sale or promotional items marked as final
Customized or altered products
Gift cards or digital vouchers

3. Requesting a Return

To initiate a return, please email us at [email protected] with:

Your order number
The item(s) you wish to return
Your reason for the return
Any supporting images (for defective or incorrect items)

Our team will reply within 1–2 business days with next steps and a return authorization code if applicable.

4. Refund Process

Once your return is received and approved:

We will issue a refund to your original payment method within 7 business days
You’ll receive a confirmation email once processed
Shipping fees are non-refundable unless the return is due to our error

5. Exchange Policy

We currently do not offer automatic exchanges. If you’d like a different size or color, we recommend initiating a return for the original item and placing a new order for the desired replacement.

6. Damaged or Defective Items

If your item arrived:

Ripped, discolored, or defective
In the wrong size or style

Please notify us within 72 hours of delivery with photo evidence. We will arrange a replacement or refund at no additional cost.

7. Return Shipping Responsibility

Customers are responsible for return shipping fees unless the return is due to a verified product issue. For peace of mind, we recommend using a trackable and insured shipping service.

Need Help with Returns?

📧 Email: [email protected]

Our return experience is designed to be as elegant as our garments—simple, fair, and always responsive to your needs.